Privacy Policy

What we collect

We collect the account email used for sign-in, or a device-scoped account identifier when the Nuvemori mobile app is used without sign-in. We also keep basic account state, credit balance, payment status, uploaded photos, restored result URLs, animation result URLs, support messages, and product analytics events such as upload, restore, animation, result, download, and checkout clicks.

Uploaded photos and animations

Uploaded photos are sent to the generation provider needed to create the restoration or animation you request. We store results for account history and repeat access, help with support requests, prevent abuse, and improve operational reliability. We do not sell uploaded family photos or use them to train our own models.

Payments

Web payments are handled by Stripe. Purchases in the Nuvemori mobile app are handled by Apple or Google. We do not store full card details. We keep the store, product identifier, transaction references, subscription status, credit grants, and payment records needed for purchase verification, accounting, restore-purchases support, and fraud prevention.

Analytics

We use privacy-conscious analytics to understand whether pages load correctly, whether restoration flows work, and where the funnel breaks. Analytics should not contain uploaded photo files.

Retention and deletion

From October 10, 2026 at 00:00 UTC, free restored images are available for 30 days from generation. Download a copy before the retention period ends. Free results created before that date will not be removed under this new rule before November 9, 2026 at 00:00 UTC.

Paid restored images, animation clips, and content covered by existing paid entitlements keep the existing account-history and support retention policy. The new 30-day rule applies to free still-image results, not animation clips. Account, payment, fraud-prevention, and legally required records have separate retention periods. The image-storage period does not change credit balances or copies you have already downloaded.

Source uploads are used for processing and retained only as needed for the related result, account support, and legal obligations. Eligible source files are cleaned up with expired free results when they are no longer used by another result or project.

Cleanup runs periodically. Expired results may disappear from generation history, and their download links stop working. Shared files and content needed for existing paid entitlements may be retained longer.

You can request deletion inside the Nuvemori app or by contacting support@oldphotorestoration.app. We process deletion requests within 30 days; this request-processing period is separate from the free-result storage period.

Contact

For privacy questions, deletion requests, or account help, email support@oldphotorestoration.app.